How do I purchase packages?
You can purchase a package on our app or mindbody app. You can always call us at 281-940-9911 and we would be happy to help set up an account for you.
Can I change my package?
Change is good, and we embrace it. Call us anytime and we’re happy to update or modify your package.
How does the waitlist work?
If you want to schedule a class that’s full, you’ll see an option to join the waitlist. If a spot opens up, you’ll be added to the class and sent a confirmation email. Don’t worry, you won’t be added within 12 hours of the class, so you’ll be able to cancel your reservation if needed. If you want to add a class within 12 hours, we recommend checking for openings and giving us a call or sending us an email.
What if the computer is (gasp!) wrong?
If the website isn’t pulling your correct information, or you’re confused about your package or purchases, just give us a call. We’ll get everything straightened out.
Our scheduling software makes our studio efficient and accessible for everyone. For that reason, we prefer all our clients to use our APP. This makes it easy for you to purchase packages, schedule and cancel classes and join waitlists, as well as modify personal and billing information when necessary. If you ever need help with forgotten login information or site navigation, just give us a call.
What else can I do online?
Using our APP you can view your upcoming schedule, past visit history and update your billing information.
Update personal or billing information: After logging into your account, look for the MY INFO tab and click “MY INFO.” This will bring you to your PROFILE, where you can change your personal information, billing information or even allow you to add a family
View your schedule: In the MY PROFILE screen, select MY SCHEDULE. This will show you all future sessions you’ve
View your history: Select VIEW HISTORY to see a list of classes you’ve previously taken and which packages paid for these
View your purchase history: Click PURCHASE HISTORY for an up-to-date account of which packages you’ve purchased and the amount you paid.
View account status: By clicking on ACCOUNT, you’ll see how many classes you’ve purchased and how many currently remain in your package.
How do I redeem a voucher?
Turn your voucher into an amazing Pilates experience. If you have a voucher from Groupon, Living Social or Amazon Local, give us a call. We’ll just need your voucher number to set up your online account and sign you up for your first session.